Northern Arizona Sign Language Interpreting Agency (NASLI)

***If your agency or organization is interested in hosting any one of these workshops, please reach out to me to schedule.

Demand Control Schema Related Trainings:

Examining the Environment

A practical workshop on analyzing the environment in various work settings through the lens of Demand Control Schema (DC-S)

Signed language interpreters (SLIs) work in myriad settings. Particularly, private practice interpreters often find themselves in multiple settings over the course of one day. Many of the decisions we make are dependent upon the type of setting in which we are working at the time. During this hands-on workshop, workgroups will each select a unique setting to evaluate, research, and report back upon using the framework of the Demand Control Schema; particularly environmental and interpersonal demand categories for each setting.

Interpreters will build skills in determining:

• The goals and values of various environments
• Terminology unique to an environment
• Team members’ roles and responsibilities
• Unique protocols
• Common questions that may arise
• Participant thought worlds, communication goals, and dynamics

Download the Flyer Here

Introduction to Demand Control Schema

A brief overview of key components in Demand Control Schema

In this workshop, we will cover a variety of key concepts in Demand Control Schema. Examples and definitions will be provided along with a discussion on the benefits for the practitioner and the service users. The goal of this workshop is to spur participants’ interest to learn more about this morally defensible ethical decision-making framework and recognize that there is far more to the process than identifying demands and controls. The tools in the schema allows interpreters to feel more empowered to make decisions that will result in the best outcomes for the people involved and understand how they fit into the larger system in which they work.

Healthcare Interpreting Training:

Do Nothing or Do No Harm?: Competing Values in Healthcare Interpreting

Members of the Healthcare Team: Ethical Practice through the Lens of Demand Control Schema

Dive into and apply the critical themes for effective healthcare interpreting.

The practice of healthcare interpreting is a specialization with a unique set of demands, goals, and responsibilities. During this presentation, participants will examine their place and work in the healthcare setting using the framework of the Demand Control Schema. Emphasis is placed on outcome-based decision-making. Resources and practice exercises are provided for skill development.

Interpreters will Examine:

• THE SPECIALIZATION OF HEALTHCARE INTERPRETING
• ETHICS & VALUES
• DEMAND CONTROL SCHEMA (DC-S)
• THE DEAF COMMUNITY’S INTERACTION WITH THE HEALTHCARE SYSTEM
• APPLICABLE LAWS
• THE HEALTHCARE SETTING
• DC-S APPLICATION

Download the Flyer Here

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Healthcare Provider Training:

Clinical Communication with Deaf & Hard of Hearing Patients:

Tools & resources for better outcomes

Debunking Myths & Assumptions to Bridge the Gap

There are many misconceptions about this community that result in ineffective communication. In the healthcare setting particularly, this can have serious consequences. Providers will learn: about the unique needs of this protected class of citizens, how to work with patients to reduce barriers to communication, foster autonomy and informed consent, and improve health outcomes while satisfying federal and Joint Commission mandates for accommodations.

Often, providers and patients have a different perspectives on whether communication is effective. The reasons for this will be explored along with tools to bridge the gap and meet patient needs.

Topics Covered:

• Deaf Culture & Healthcare Literacy
• The Deaf Perspective on the Healthcare Experience
• Healthcare Environment Barriers to Communication
• Practical Solutions for Remediating Barriers
• Applicable Laws

Download the Flyer Here

Contact me at admin@northernarizonainterpreting.com to discuss details.